Our most Frequently Asked Questions, answered.
Have another enquiry? Email or call us on 08453096356.
Do you hold stock of all products?
All products listed are usually in stock.
Not there? No problem - request a notification on that product’s page and we’ll let you know if and when it’s back.
How accurate is My Furniture’s photography?
We take great care in capturing representative imagery of all the finishes and fabrics we use.
Sometimes, due to individual computer display settings, colour variation and individual lighting conditions, it is difficult to ensure that what you see on your monitor will be identical to the actual product…
That’s why we’re more than happy to send you swatches so you’re sure.
(My Furniture cannot accept responsibility if there is a slight difference in colour between actual products and images on the website – so when it comes to swatches, please do ask away.)
Do you offer a warranty?
Absolutely - all of our products include a minimum 12-month manufacturer’s warranty.
When getting in touch, please provide the date of purchase, sales invoice number and contact information (including your address and a telephone number).
Describe the issue in detail and email us photographs of the issue to help us ascertain the problem and allow us to rectify any issues in the optimum way (the warranty does not cover accidental damage.)
Do prices include VAT?
Yes - all prices shown include VAT.
Do prices include delivery?
Delivery is free for all products to mainland UK (excluding Highlands and islands.)
We deliver wherever we can for an additional cost - please do get in touch for a quote or visit one of our European websites (you can find them at the top of our homepage.)
How are international shipping charges calculated?
Our shipping charges are simply based upon either a product’s cubed or dead weight (we use the heavier for the calculation.)
These prices are always in accordance with charges from our couriers.
If you are looking to purchase multiple items, please contact us for the best price on items and shipping.
Can you deliver goods to a specific room of my house?
Larger items can be delivered directly to a room of your choice (smaller items will be delivered to your doorstep.)
Can you deliver to a property that is not the cardholder’s address?
To protect our customers, we only offer shipping to the cardholder’s address (verified during the transaction.)
What are My Furniture’s payment options?
We take payment when you place an order to secure your goods. Payment is taken through the super secure Sage Pay. We accept Visa, Visa Debit and Mastercard (but not American Express.)
When will my goods be dispatched?
We aim to dispatch your order the next working day.
When will my goods be delivered?
Most products are delivered within 48 hours. Heavier and bespoke items are usually delivered within a week but can take up to a month. Please look at individual product listings for further information
Where are goods shipped from?
Products are shipped from our warehouses in Nottingham, UK and Wroclaw, Poland.
How may I track my shipment?
When your order ships, we will issue you with a tracking number - allowing you to track your order on the relevant courier’s site.
We’ll always email you after shipment (please check your email junk folder and let us know if you haven’t heard from us.)
What if my goods arrive damaged?
Upon delivery of items, you must check and signed for them, within 24 hours if possible.
If something is in any way damaged, the delivery must be signed for as such.
Please notify us with details within 14 days of the date of delivery, and we will happily exchange your goods at no extra cost, or issue you with a refund for the full amount (whichever you prefer.)
What if I am not happy with my purchase?
If you are not happy with a product for any reason, you can return it to us for a full refund (please let us know within two days of receiving your goods.)
Return delivery is at your own cost, and items must be unused, free from defects and returned in their original packaging, along with all parts and instructions.
If you have already assembled your product please dismantle it and repackage as you received it. This way the couriers can accept it.
We also cannot accept returns on bespoke upholstered and made to order items.
How do I return unwanted goods?
Once you have let us know you are making a return (we ask that you do this within two days of receipt), please share with us your order reference, the model name, size and the date you ordered.
We will then issue you with a returns number – please mark this clearly on the outer packaging of the item(s).
Once we have received your returned goods and checked them we will refund your payment, less any shipping costs, providing the goods are received in their original packaging and in an undamaged, re-saleable condition.
Visit this link to return an item https://www.my-furniture.com/return-form/
How will I be refunded?
Through the original payment method.
We cannot offer cash refunds for online purchases.
Refunds take 3-5 working days to clear through the banking system.
Can I collect my goods from you directly?
You certainly can.
Product can be collected from our showroom at:
1 Mark St, Sandiacre, Nottingham, NG10 5AD
Warehouse opening hours are:
Monday - Friday 9:00 - 16:30
Saturday - Sunday 10:00 - 16.30
What are your showroom opening hours?
Monday - Friday 08:30 - 17:30
Saturday - Sunday 10:00 - 17:00