Privacy Policy

Last Updated: June 24, 2026

My-Furniture.com Limited ("My Furniture", "we", "us", "our") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase products from us, create an account, contact us or otherwise interact with our business.

1. Who We Are

My-Furniture.com Limited
Registered in England and Wales
Company Number: 6962562
Registered Office:
Unit 1 Mark Street
Sandiacre
Nottinghamshire
NG10 5AD

If you have any questions regarding this Privacy Policy or your personal information, please contact us via the contact details available on our website.

2. Information We Collect

We may collect and process the following categories of personal information:

Identity Information

• Name
• Title
• Date of birth (where provided)

Contact Information

• Billing address
• Delivery address
• Email address
• Telephone number

Account Information

• Username
• Password (encrypted)
• Account preferences

Order Information

• Products purchased
• Order history
• Returns and warranty claims
• Delivery information

Payment Information

Payments are processed by authorised third-party payment providers.

We do not store full credit or debit card details on our systems.

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage information

Marketing Information

• Marketing preferences
• Newsletter subscriptions
• Communication preferences

3. How We Collect Information

We collect information:

• When you place an order.
• When you create an account.
• When you contact us.
• When you request information.
• When you subscribe to marketing communications.
• Through cookies and analytics technologies.
• Through third-party service providers involved in payment, delivery and fraud prevention.

4. How We Use Your Information

We use your personal information to:

Fulfil Orders

• Process payments.
• Deliver products.
• Manage returns and warranties.
• Provide customer support.

Account Administration

• Create and maintain customer accounts.
• Manage account preferences.

Fraud Prevention

• Verify identity.
• Prevent fraudulent transactions.
• Conduct security checks.

Business Operations

• Improve products and services.
• Manage website functionality.
• Analyse customer behaviour.

Legal Compliance

• Meet legal and regulatory obligations.
• Respond to lawful requests from authorities.

5. Marketing Communications

We may send you information regarding:

• Furniture promotions.
• New product launches.
• Seasonal offers.
• Competitions.
• Product recommendations.
• Interior design inspiration.

Where you have purchased products from us, requested a quotation, created an account, or entered into negotiations for the purchase of our products or services, we may send you marketing communications relating to our own similar products and services under the soft opt-in provisions permitted by applicable UK privacy legislation.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any email.
• Updating your account preferences.
• Contacting us directly.

We will honour all unsubscribe requests promptly.

6. Advertising and Customer Audiences

We may use customer information such as email addresses to create customer audiences on advertising platforms including:

• Google Ads
• Meta (Facebook and Instagram)
• Microsoft Advertising

This may be used to:

• Show relevant advertisements to existing customers.
• Exclude existing customers from acquisition campaigns.
• Create audiences with similar characteristics to our customers.

Information may be securely hashed before transmission where supported by the advertising platform.
We do not sell customer personal information.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality.
• Remember preferences.
• Measure website performance.
• Analyse visitor behaviour.
• Improve advertising effectiveness.

Some cookies are strictly necessary and do not require consent.

Non-essential cookies, including analytics and advertising cookies, will only be used where required consent has been obtained.

Further information is available in our Cookie Policy.

8. Analytics Services

We may use services including:

• Google Analytics
• Google Tag Manager
• Microsoft Clarity
• Other website performance and analytics tools

These services help us understand how visitors use our website and improve the customer experience.

9. Payment Providers

To process payments we may share information with payment providers including:

• HSBC
• SagePay
• PayPal
• Klarna
• Other authorised payment providers

Only information necessary to process payments, verify identity and prevent fraud will be shared.

10. Klarna

In order to offer Klarna payment options, we may pass personal information including contact and order details to Klarna.

This enables Klarna to assess eligibility for its payment options and administer payment services.

Klarna processes personal information in accordance with its own Privacy Policy.

For further information please visit Klarna's website.

11. Delivery Providers

We may share information with delivery and logistics partners in order to fulfil orders.

Information shared may include:

• Name
• Address
• Telephone number
• Order details

12. Fraud Prevention and Credit Checks

To protect customers and prevent fraud, we may verify information provided during the ordering process.

Information may be checked against authorised fraud prevention and identity verification databases.

These checks will not adversely affect your credit rating.

13. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil contractual obligations.
• Meet legal requirements.
• Resolve disputes.
• Enforce agreements.

Retention periods may vary depending on the type of information and applicable legal obligations.

14. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards will be implemented to ensure personal information remains protected.

15. Security

We employ appropriate technical and organisational measures to protect personal information.

These measures include:

• SSL encryption.
• Secure payment processing.
• Restricted access controls.
• Regular security monitoring.

No method of transmission or storage can be guaranteed completely secure.

16. Your Rights

Under UK GDPR you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of information.
• Restrict processing.
• Object to processing.
• Withdraw consent.
• Request data portability.

Requests may be submitted using the contact details provided on our website.

17. Complaints

If you are dissatisfied with how we process personal information, you have the right to complain to:

Information Commissioner's Office (ICO)

United Kingdom

You can find further information on the ICO website.

18. Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will become effective upon publication.

We encourage customers to review this policy periodically.

19. Contact Us

For privacy-related enquiries, please contact My-Furniture.com Limited using the contact information available on our website.